bones88 Privacy Policy

1. Who We Are

This Privacy Policy is issued by bones88 ("bones88", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at bones88.net. bones88 operates under an international gaming authority licensing framework and is committed to processing personal data in a lawful, fair, and transparent manner.

For the purposes of this Privacy Policy, bones88 acts as the data controller in respect of personal data collected directly from players and website visitors through the bones88 platform.

2. Personal Data We Collect

bones88 collects personal data in several ways: directly from you when you register an account or interact with our services, automatically when you use the platform, and from third parties where permitted. The categories of personal data we collect include:

bones88 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by applicable responsible gaming or KYC regulatory obligations.

3. How We Use Your Personal Data

bones88 uses personal data collected from players and visitors for the following purposes:

• Account administration: To register your account, verify your identity, manage your MYR wallet, and maintain accurate account records;
• Service delivery: To provide access to casino games, live dealer tables, sportsbook markets, and other platform features;
• Transaction processing: To process deposits via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other supported Malaysian payment methods, and to process withdrawal requests;
• Regulatory compliance: To meet Know Your Customer (KYC), Anti-Money Laundering (AML), and responsible gaming obligations under our licensing framework;
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account misuse, and any conduct prohibited under our Terms & Conditions;
• Customer support: To respond to queries submitted via Live Chat or email and to resolve account disputes;
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the bones88 platform experience;
• Marketing communications: To send promotional offers, VIP tier updates, and relevant bonus notifications to players who have not opted out of such communications.

4. Legal Basis for Processing

bones88 processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and bones88 — including account registration, game access, and payment processing;
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC verification, AML obligations, and responsible gaming requirements under our licensing framework;
• Legitimate interests: Processing necessary for the legitimate business interests of bones88, where those interests are not overridden by your rights — including fraud prevention, platform security, and service analytics;
• Consent: Where bones88 relies on your consent as the legal basis for processing (e.g., for certain marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Personal Data

bones88 does not sell or rent personal data to third-party marketers. We may share personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

• Payment processors: Payment gateway providers and e-wallet operators (e.g., Touch n Go eWallet, Boost) that facilitate your deposit and withdrawal transactions;
• KYC and identity verification providers: Third-party services that assist in verifying player identity documents and conducting AML screening;
• Game content providers: Licensed game studios and live dealer platform operators whose games are accessible through bones88, to the extent required for game operation and auditing;
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers engaged to support platform operations;
• Regulatory and law enforcement authorities: Competent regulatory authorities, licensing bodies, or law enforcement agencies where disclosure is required by law, court order, or regulatory instruction;
• Professional advisers: Legal counsel, auditors, and compliance consultants under obligations of confidentiality.

All third-party service providers engaged by bones88 are required to handle personal data in accordance with applicable data protection standards and are permitted to use the data only for the specific purposes for which it was shared.

6. Cookies & Tracking Technologies

The bones88 platform uses cookies and similar tracking technologies to deliver and improve its services. Cookies are small text files placed on your device when you access the bones88 website. The types of cookies used by bones88 include:

• Strictly necessary cookies: Essential for the operation of the platform, including session authentication and security functions. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, display options, and last-played game positions.
• Analytics cookies: Used to collect aggregate data about how players interact with the bones88 platform, helping us identify areas for improvement. This data is anonymised wherever possible.
• Security cookies: Used to detect unusual login behaviour and potential security threats, including flagging logins from new devices or geographic locations.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the bones88 platform. bones88 does not use third-party advertising cookies or tracking pixels for external ad networks.

7. Data Retention

bones88 retains personal data for the duration necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law or regulatory obligation.

In practice, this means:

• Account data (identity, contact, and financial data) is retained for the lifetime of the active account and for a period of at least five (5) years following account closure, in accordance with AML and licensing regulatory requirements;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for up to three (3) years from the date of the interaction;
• Technical and usage data logs are retained for up to twelve (12) months unless required for security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents identification of the individual.

8. Your Data Rights

Subject to applicable law and the terms of our licensing obligations, registered players and website visitors have the following rights in respect of their personal data held by bones88:

• Right of access: You may request confirmation of whether bones88 holds personal data about you and a copy of that data;
• Right to rectification: You may request correction of inaccurate or incomplete personal data held about you;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations;
• Right to restrict processing: You may request that bones88 limits the processing of your personal data in certain circumstances;
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a structured, machine-readable copy of your personal data;
• Right to object: You may object to processing based on legitimate interests or to direct marketing at any time;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior lawful processing.

To exercise any of the above rights, please contact the bones88 support team via Live Chat or email at [email protected]. bones88 will respond to verified requests within a reasonable period, typically within 30 days.

9. Security Measures

bones88 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your device and the bones88 platform;
• Encryption of sensitive data at rest within bones88 infrastructure;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular security assessments, penetration testing, and vulnerability management processes;
• Automated detection of unusual account activity and suspicious login patterns;
• Two-factor authentication ("2FA") available for all player accounts.

While bones88 takes all reasonable steps to protect your personal data, no method of transmission or storage is 100% secure. Players are responsible for maintaining the confidentiality of their bones88 login credentials and should notify bones88 support immediately if they suspect unauthorised access to their account.

10. Children's Privacy

The bones88 platform is strictly intended for individuals who are 21 years of age or older. bones88 does not knowingly collect or process personal data from individuals under the age of 21. Registration by individuals under 21 is prohibited under our Terms & Conditions.

If bones88 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted promptly and the associated account will be closed. If you believe that a person under the age of 21 has registered an account on the bones88 platform, please contact us at [email protected] immediately.

11. Changes to This Privacy Policy

bones88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the structure of the platform. Where changes are material, we will provide advance notice to registered players by email or by displaying a prominent notification within the bones88 platform.

The "Last updated" date at the top of this page indicates the date of the most recent revision. Your continued use of the bones88 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bones88, please contact our support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via your bones88 account dashboard after login

bones88 will acknowledge all privacy-related enquiries within 2 business days and aims to resolve requests within 30 days. Where a request is complex or involves multiple data subjects, we will notify you if an extension to this timeframe is required.